As a Port Agency Operator at Waypoint Port Services, you will be responsible for coordinating and executing agency services for vessels, ensuring smooth port operations and cost-effective service delivery. This role is pivotal in connecting ship and shore, safeguarding the interests of principals, masters, and crew while driving operational excellence and fostering strong stakeholder relationships.

Key Responsibilities

• Plan and coordinate vessel arrivals and related activities to ensure compliance and efficiency.

• Allocate vessels to contracted agents and monitor their performance for quality and consistency.

• Oversee all arrangements prior to vessel arrival and supervise operations during port stay.

• Prepare accurate Proforma Disbursement Accounts (PDAs) and Final Disbursement Accounts (FDAs) reflecting all services rendered.

• Maintain timely and clear communication with agents, principals, and stakeholders to support seamless operations.

• Provide weekly activity reports detailing vessel movements and operational challenges.

• Identify opportunities to enhance revenue and operational efficiency while maintaining compliance.

• Coordinate crew transport, cash-to-master deliveries, documents, and spare parts as required.

• Execute client instructions and liaise with local authorities and service providers in line with company standards.

• Represent the company professionally, maintaining high standards of appearance and conduct.

Qualifications & Experience

• Diploma or degree in Maritime Studies, Logistics, Business Administration, or a related field.

• Previous experience in the shipping industry, ideally in an operational or boarding officer role.

Skills & Competencies

• Fluency in English (written and spoken).

• Proficiency in Microsoft Office applications.

• Strong organizational and time-management skills.

• Problem-solving abilities and attention to detail.

• Ability to multitask and perform under pressure with professionalism.